Frequently Asked Questions

 

 

I have never used a service like yours before, what can I expect?

You can expect an unforgettable magical event!  Our Characters provide entertainment for the party with many different activities and engaging personalities, so there is less stress for you, to have to worry about entertaining your royal guests.

 

Will I be expected to provide anything?

We bring everything required for our royal adventures, all we require is an electrical outlet.  Many of our activities do require some space to play, but we can work with what you have.

 

Will you entertain them the entire time?

While our parties are designed to entertain the entire time, during activities such as face painting or mini makeovers it works great to serve snacks while they are waiting for their turn.  We can also provide coloring and art activities to help keep the children waiting engaged and having fun.

Basic packages character packages are separated into 3 segments

1st: Photo/Q&A,

2nd: Games/Activities,

3rd: Sing Happy Birthday, presents/cake.

 

I will have guests 2 and under at the party, is there anything I should know?

The smallest royal guests tend to be either entranced by the character or confused. We will always do our best to include them in games and activities, however, if you have a large number of young guests, it would be appreciated if there was help explaining the games and activities to help them understand.

 

What is the perfect age for a party?

We find princesses between the ages of 3 and 7 are the perfect age group for a magical visit!  We have done parties for large age ranges and adults as well as small children, so any age loves making magical memories, but we find the 3-7 year olds get the most out of it.  All our royal friends are unique though, so princess fun is for everyone!

 

We have recently been to a Disney attraction and have met a/many characters!

Wonderful!  It is helpful if you inform the Fairy Godmother(booking agent) when you book to bring our princess up to speed with your child's experiences to make the magic seamless.

 

What are these activities you keep mentioning?

We offer a variety of activities which are customizable to your event! You may choose to participate in Interactive Story Time, Games (themed around the character you choose), Art Time, Crafts, Makeovers/Temporary Tattoos, Dress Up/Fashion Show, and a Sing and Dance Along or a combination of these.

 

How much does it cost?

This all depends on the length of time you would like the performer to entertain, your location and the activities you choose. PACKAGE INFORMATION

All we require is a $50.00 non-refundable deposit (payable through paypal, check or money order through the mail, or credit/debit card over the phone), The remaining balance must be paid 14 days BEFORE your event is scheduled. We also offer payment plans.  The deposit is non-refundable because once you book with us, your date and time are reserved and we schedule other events around you, so if you cancel last minute, we have turned away other business we may have had.

 

What do makeovers consist of?

Our princess will have your royal guests looking their best with eyeshadow, blush and lip gloss.

 

Should I tell my child that a character is attending her party?

This is completely up to you! We do find that a surprise is the best option but it depends on your child.

 

What about parking?

We generally try to park a little ways down the street, and walk up to the party, in case there are curious small eyes watching for the princess arrival.  We want the magic as real as possible, so we do not want the royal guests seeing the princess drive up in a car.

 

Do you buy your costumes from a costume store?

Absolutely not! Our costumes are all custom made by our Fairy Godmother, a professional seamstress from scratch just for us! We use the best fabrics and materials, and use high quality adornments for the fabric.. For specialty items such as wigs we buy extremely high quality custom items that are theme park or movie quality. We go to great lengths to provide the authenticity you and your child would expect of a fairytale princess!  We are the real deal and have invested tens of thousands of dollars in costuming and wigs.

 

This sounds great! How do I go about booking a party?

Call us at 843-467-8926 or BOOK ONLINE

Keep in mind your party is NOT booked until your deposit is paid. This MUST be paid within 24 hours of your request to avoid losing your preferred date and time!

 

When is the final payment due?

The final payment is due 14 days before the date of your event and is payable by cash or a check or credit card via Paypal.

 

I have to cancel my party! What are my options?

Should an unexpected illness or event occur please call or email us right away and we will do our best to reschedule.  Please keep in mind all payments & deposits are non-refundable.

 

 It is the week of the party! What can I expect?

You should receive a pre-party email from our Fairy Godmother with all the details for your party. She will go through a play by play of the party and go over your party details with you to make sure everything is in place. If you have any questions please feel free to ask. We will also call 10-15 minutes before our scheduled arrival to confirm any last minute instructions.

 

 

When will my princess leave?

We try to do all of the scheduled activities first and end with the cake cutting and singing, "Happy Birthday" for the smoothest transition into our exit.  Please be aware most of the time we have many events scheduled back to back so your princess most likely has another party to attend after your event, so your help in ensuring all children stay inside after she leaves is appreciated.

 

Do I tip my princess?

Gratuities are NOT included or required, but greatly appreciated if you are impressed with your royal gathering. We always send out surveys through email to find out how your magical experience went, and this is a great time to express any praise, concerns to the Royal Attendant/Photographer so we can make sure you are 110% satisfied with your magical gathering.  We LOVE getting feedback and seeing your photos and hearing your memories from your time with us, so please feel free to email them to us, express it on the survey or post on our facebook page.

 

Still have some burning questions?

Please do not hesitate to call or email us!

 

 

Copyright 2015 The Character Company, LLC | All rights reserved | Tel 843-467-8926